1. Scope and operator
This Privacy Policy describes how Esmeralda Suerte Hospitality Group (“Esmeralda Suerte”, “we”, “us”) may collect, use, retain and protect personal information when you visit EsmeraldaSuerteHotels.com, contact a hotel or submit an enquiry. This build is a demonstration website: its contact form validates information in your browser but does not transmit or store enquiries on a server.
2. Information we may collect
Depending on the service used, information may include your name, email address, telephone number, preferred hotel, requested dates, accessibility or dietary preferences voluntarily included in a message, correspondence records, cookie choices, IP address, browser type, device characteristics and approximate location derived from technical information.
3. Required and optional information
Fields identified as required are needed to recognise and answer an enquiry. Other details are optional. If required information is not provided, we may be unable to respond, verify the request, prepare an offer or arrange a service. Please do not place payment-card data, identity documents or unrelated confidential information in a general contact message.
4. Purposes of processing
- Responding to reservations, event and general enquiries.
- Preparing or performing a requested hospitality service.
- Operating, securing and improving the website.
- Remembering privacy and cookie preferences.
- Sending promotional communications where valid consent has been provided.
- Preventing fraud, addressing safety issues and meeting legal or regulatory duties.
5. Legal grounds and consent
We use personal information where it is necessary to answer a request, take steps before entering a contract, perform a contract, comply with a legal obligation, protect legitimate operational and security interests, or act with consent. Where processing depends on consent, it may be withdrawn for future activity without affecting processing already completed.
6. Argentine data-protection rights
Argentina’s Personal Data Protection Law No. 25,326 establishes principles for the fair handling of personal data and rights of access, updating, rectification and deletion. Subject to applicable exceptions, you may ask whether we hold information about you, request a copy, correct inaccurate data or request deletion. The Argentine Agency of Access to Public Information (AAIP) is the national supervisory authority.
7. Access, correction and response times
A properly submitted access request should generally be answered within ten calendar days. Requests to rectify, update or delete personal data should generally be addressed within five business days. We may ask for proportionate identity evidence and enough detail to locate the relevant records. A lawful retention duty or another statutory exception may limit deletion.
8. Requests and identity verification
Send a request to [email protected]. We may request reasonable proof of identity and information needed to locate the relevant record. Official guidance states that requests to rectify, update or delete personal data should generally be addressed within five business days. We will explain if a lawful exception applies.
9. Complaints and supervisory authority
If a request is not answered or the response is considered insufficient, the individual may submit a complaint to Argentina’s Agency of Access to Public Information (AAIP) or consider other remedies available under Law No. 25,326, including habeas data. The AAIP is the national authority responsible for supervising personal-data protection.
10. Sharing and service providers
Information may be shared among the three hotels and with trusted providers that support hosting, communications, reservations, professional advice, security or analytics. Providers must handle information for defined purposes and apply appropriate confidentiality and security measures. We do not sell personal information.
11. Marketing communications and telephone choices
Optional promotional messages should be sent only where legally permitted. You may unsubscribe from email marketing using the method shown in the message or by contacting us. Argentina’s National Do Not Call Registry allows people to register telephone numbers that should not receive advertising calls or messages, subject to legal exceptions. Service messages about an active enquiry or booking are not optional marketing.
12. International transfers
Some technical or hospitality providers may process data outside Argentina. Where this occurs, we seek suitable contractual, organisational or legal safeguards and limit the data transferred to what is reasonably required for the relevant service.
13. Retention and security
Information is retained only for as long as needed for the purpose collected, legal obligations, accounting, security and dispute handling. We use access controls, staff procedures, supplier checks and technical safeguards appropriate to the information involved. No internet service can guarantee absolute security.
14. Children and family stays
Family accommodation enquiries may include limited information about children where it is necessary to prepare rooms, transfers, dining or suitable activities. Such information should be supplied by a parent or guardian and is not used for direct marketing to children.
15. Links and embedded maps
The website contains Google Maps embeds. Loading a map may allow the external provider to receive technical information under its own privacy terms. Embedded services operate independently from this demonstration website, and users may use browser privacy or content-blocking controls if they do not wish to load them.
16. Updates and contact
We may revise this policy when our services, technology or legal obligations change. The revision date appears at the top. Questions may be sent to [email protected] or by post to Esmeralda Suerte Hospitality Group, Ayacucho 1865, Recoleta, Buenos Aires, Argentina.
This demonstration text should be reviewed by qualified Argentine counsel and matched to the actual systems, providers and operating company before commercial publication. It should be updated whenever new booking, marketing, payment or analytics systems begin collecting, transmitting or storing personal information.